Customer assurance for AI questions

Your customer asked how you use AI. Have the evidence ready.

Upload an AI supplier questionnaire. Certaquill identifies what you can already prove, what is missing, and what needs human input β€” then helps you close the gaps and prepare a customer-ready assurance pack.

A sample review is below. It is illustrative data, not an analysis of your questionnaire.

Assurance briefSample

What the buyer needs

Answers that can stand up to a follow-up question.

Evidence

Traceable

Action

Practical

Judgment

Human-led

The assurance workflow

Answer it. Fix it. Prove it.

Certaquill is built around the moment a customer asks for evidence β€” not around an abstract compliance project.

01

Questionnaire received

Bring in the customer, supplier, procurement or security questions as they arrive.

02

Evidence and status review

See what you can already prove, which evidence is thin, and what is still missing.

03

Fixes and human decisions

Turn practical gaps into owned next steps while keeping judgment with the right person.

04

Customer-ready assurance pack

Answer with a clear, traceable pack that makes the conversation easier for everyone.

See the thinking

From an answer sheet to an action list.

The sample below shows the shape of the review: evidence, a fix, or a decision that only your team can make.

DEMO / SAMPLE DATA

A questionnaire, made legible.

Illustrative review

Certaquill turns a wall of requests into a short list of proof, practical fixes, and decisions that need a person.

Sample status legend🟒 PROVEN🟠 CAN FIXπŸ”΄ HUMAN INPUT REQUIRED

Supplier governance

Do you maintain an inventory of AI systems used in the business?

🟒 PROVEN

Why: AI tool register reviewed and dated this quarter

Supplier governance

Are AI suppliers reviewed before they are approved for business use?

🟠 CAN FIX

Why: Approval checklist exists but is not used consistently

Governance

Is there a named person responsible for oversight of AI use?

πŸ”΄ HUMAN INPUT REQUIRED

Why: Leadership needs to confirm the accountable owner

Data handling

Can you describe what company data is sent to each AI tool?

🟒 PROVEN

Why: Data-flow notes accompany the current tool register

Data handling

Are sensitive or personal data restrictions documented for AI use?

🟠 CAN FIX

Why: The policy needs a clearer list of restricted data types

Security

Do AI vendors provide the security information your customers request?

🟒 PROVEN

Why: Security questionnaires and vendor attestations are on file

Security

Is there a documented route for reporting an AI-related incident?

🟠 CAN FIX

Why: Existing incident process does not mention AI systems

Training

Do employees using generative AI receive appropriate AI literacy training?

🟠 CAN FIX

Why: No current employee training evidence found

Human judgment

Which decisions, if any, rely on an AI recommendation before a human review?

πŸ”΄ HUMAN INPUT REQUIRED

Why: The process owner must describe where judgment sits

Customer assurance

Do you tell customers when an AI system materially supports a service?

πŸ”΄ HUMAN INPUT REQUIRED

Why: The customer communication approach is not yet agreed

Governance

Is your responsible AI policy reviewed when tools or risks change?

🟒 PROVEN

Why: Policy review cadence and owner are recorded

Customer assurance

Can you assemble supporting evidence for a customer questionnaire response?

🟠 CAN FIX

Why: Evidence is available across folders but not yet packaged

Optional, later

Keep a reusable trust layer in your back pocket.

The Certaquill Passport is a future-facing place to keep the evidence you reuse across customer conversations. It is a practical trust layer β€” not a certification and not a substitute for human judgment.

A reusable layer

  • Evidence you can find again
  • Answers with a clear source
  • A calmer next questionnaire

Early Access

Bring us the next difficult questionnaire.

Tell us what lands on your desk. We’re shaping Certaquill with the teams who have to answer clearly, quickly, and honestly.

This helps us understand what assurance work looks like in the wild.